How to: Pick a Customer Order Through a Retail Message

This is the process the POS user goes through to make a customer order ready for collection, transfer, or shipment.

To pick through a retail message

1. Press the Retail Message button.
2. Select a message that has the subject "Order x is ready for picking".
3. Press Process message to open the picking panel for that order.
4. Mark the items that are being picked using MARK or MARK ALL, or scan the items using a barcode scanner.
5. Press Confirm to complete the picking.
6. If the order you just picked is a shipping order, a shipping document will be printed. The document is placed with the gathered items and prepared for shipping. If, on the other hand, the order is a collection order, the document will appear in the Customer Order List under the To Collect filter, where it stays until the customer comes to collect. Provided there is contact information on the order, a message will notify the customer of the new status of the order.

Note: Depending on the BackOffice settings, a message will be sent to the customer that the order has shipped and is ready for collection.